Privacy Policy

Please note that the Privacy Policy was last revised on July 21, 2025

General

At Chatty, we care about your personal information, so we have prepared this Privacy Policy to explain how we collect, use, and share it. This Privacy Policy applies to Chatty websites, mobile apps, and related services (“Service”). By using the Service, you agree with Chatty’s collection, use, and sharing of your personal information in accordance with the terms of this Privacy Policy.

Certain Chatty services are subject to additional or different terms. For example, when you register for or take the Chatty English Test, you are also subject to the Supplemental Privacy Terms for the Chatty English Test.

Please note that Chatty is constantly testing and improving our product features. Any features discussed in this Privacy Policy may not be available to all users or in all jurisdictions.

Information We Collect

We do not collect any personal information except for data provided to us by Telegram and our payment providers needed to operate the service.

How We Process Your Information

Chatty may process your personal information according to the following legal bases: to provide products or services you request, to promote Chatty’s legitimate interests, to comply with legal obligations, and with your consent. In particular, Chatty may process and share your personal information in the following ways:

a. Providing and improving the Service

Chatty will process your personal information to provide and improve the Service. For example, we will use the information you provide to maintain your Profile and learning progress, display your Profile to other users (unless you make it private), personalize learning content, detect and fix bugs, perform research, and provide customer service to you.

Chatty may share personal information with third parties who act as necessary service providers to help us provide or improve the Service, including hosting providers, search engines, analytics providers, support providers, and payment processors. Chatty may also share your information with third-party vendors that support product features such as AI, speech recognition, and content moderation.

If you redeem a promotion code to gain a Chatty subscription, we may share data regarding your usage of Chatty with the organization that provided the promotion code to you.

b. Communicating with you

Chatty will use the email address or phone number you provide to send you the following types of messages:

• Essential messages to support the operation of the Service.
• Messages to support the Chatty teaching methodology and reinforce your learning, such as learning tips, reminders to practice, and progress reports.
• Notifications about friend requests and your friends’ progress on Chatty.
• Announcements regarding changes to the Service or products.
• Announcements of new Chatty products, services, offers, or research opportunities.

You may opt-out of receiving non-essential messages in your Settings.

c. Complying with law and preventing harmful activities

Chatty may process and share personal information if necessary to comply with legal requests, such as subpoenas or court orders. Chatty may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.

d. Personalized advertising

Chatty may process and share your personal information for the purpose of providing you with personalized advertising. To provide personalized advertising, we work with a variety of third-party advertising networks, marketing analytics service providers, and website analysis firms, such as Google, Facebook, Oath, and Unity. These third-party advertising service providers collect and use personal information about your visits to and use of the Service, as well as other websites, in order to serve you with advertisements and content tailored to meet your preferences and likely interests, and better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.

You can opt out of receiving personalized advertising in your Settings. You may also be able to opt out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools hyperlinked above. In addition, your mobile devices may offer settings that let you make choices about the collection, use, and transfer of mobile app information for personalized ads (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Users in certain jurisdictions (including the European Union and United Kingdom) are opted out of personalized advertising by default, but may opt in.

Please note that opting out of personalized advertising does not prevent the display of all advertisements to you. Certain Chatty subscriptions may offer an ad-free experience.

e. Anonymous information

Chatty may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information.

Your Data Subject Rights

You also have the following rights in relation to the personal information we hold about you, in addition to any other rights required by applicable law:

• Know what personal information we have collected about you.
• Access a copy of the personal information that we hold about you.
• Know what personal information about you we have shared with third parties.
• Opt out of the sharing of your personal information with third parties.
• Object to our processing of your personal information.
• Request that we limit our use of your sensitive personal information to what is necessary to perform the services you requested.
• Not be discriminated against for exercising your data subject rights.
• Request that we delete any personal information we have collected from you.
• Request that we correct any inaccurate personal information about you.
• Export the personal information you have provided to Chatty in a format that can be transferred electronically to a third party.
• Withdraw any consent you previously gave us to process your personal information.
• Delete your Chatty account by following the instructions in the Service.

You may update or correct your information, and exercise certain opt-out rights, in your Settings page. You may request to access or erase your personal information at the Chatty Data Vault. To make another privacy-related request, please send an email to denis@chattyenglishbot.com.

Please note that these rights are not absolute and Chatty may refuse requests to exercise data subject rights if there is a legitimate reason, such as if we cannot authenticate your identity, if the request could violate the rights of a third party or applicable law, or if the request could interfere with a Chatty service or prevent us from delivering a service you requested.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. Here is a list of EEA Supervisory Authorities, and a link to the UK Supervisory Authority.

Data Retention

Chatty will generally retain your personal information until your account is deleted. However, Chatty may retain certain information longer if necessary to provide our Service, defend our legitimate interests or those of third parties, comply with legal requirements, resolve or defend ourselves in disputes, investigate misuse or disruption of the Service, or perform agreements. We may also retain anonymous data indefinitely.

Child Users

We know that children deserve extra privacy protection. That’s why we treat Child Users (meaning users under the age of 13 in the United States or another age of digital consent in their country) differently to ensure their parents are in control and we only collect the bare minimum information we need to make Chatty work.

Child Users are permitted to create a Chatty account, but we ask them to provide their parent’s email address instead of their own, and to register using a username that is not tied to their real name.

After a Child User registers, we will send an email to the parent’s email address about Chatty’s privacy practices regarding Child Users, including what personal information we collect and how we use, share, and protect that personal information. The email also explains how parents can request to access, change, or delete information about their child.

All Child Users receive the following special treatment when using Chatty (“Age Restrictions”):

• Lessons are made age-appropriate by removing mature words.
• Advertisements are non-personalized and set to family-safe content.
• Child Users cannot submit their real name or any pictures to their Profile, but are represented only by a letter avatar or cartoon avatar they can create from preset options.
• The Contact Sync feature is disabled.
• Promotional emails are disabled.
• Child Users’ speech data is not shared with Chatty for product improvement purposes.

Child Users in certain jurisdictions (including the United States, European Union, United Kingdom, Norway, Canada, Australia, New Zealand, Singapore, South Korea, and Japan) are subject to these additional Age Restrictions:

• Child Users may not submit User-Generated Content to Chatty.
• Child Users may not provide Chatty with their real name, profile picture, location, contact information, or other personal information.
• Child Users cannot link their Chatty account to their contact information or to their accounts on other online services.
• Child Users’ Profiles contain no personal information that could be used to publicly identify or contact the child, but only the Child User’s username, an avatar created from preset options, list of friends on Chatty, and information about their learning progress on Chatty.
• Child Users may join paid Chatty Family Plans. If a Child User joins a paid Chatty Family Plan, their profile will be visible to other members of the same Chatty Family Plan.

We have activated limited social features for some Child Users. Child Users with these features active can only participate in social features on a limited basis as follows:

• Child Users can only search for other users, or be searched for by other users, using an exact username or a referral link.
• Your Child User may see other Child Users in friends suggestions, but only if the other Child User follows your Child User or has mutual followers with your Child User. Child Users will not see or be seen by non-Child Users in friends suggestions.
• Child Users’ Profiles will be visible from their friends’ profiles.
• Child Users can only send or receive canned “Kudos” to or from mutual followers; they cannot cannot send or receive user-written messages.
• Child Users can participate in the “Friends Quest” feature with mutual followers.
• You can block or unfollow other users on your Child User’s behalf.
• You can disable social features for your Child User under Settings at any time.

Child Users will have access to leaderboards but will receive the following special treatment:

• The Child User’s username will be anonymized to all other users in the leaderboard. For example, the Child User could appear as “John Smith” instead of their real username to other users.
• Other leaderboard users will not be able to view the Child User’s Profile or follow the Child User from leaderboards.
• Child Users will only see avatars instead of profile pictures in their leaderboard.
• Child Users will see sanitized usernames on their leaderboard; usernames that have profane or obscene words will be replaced with a fake username for Child Users.
• You can disable Leaderboards for your Child User under Settings in your child’s Profile at any time.

Parents may remove their child’s Age Restrictions. Additionally, parents can report any abuse to us at denis@chattyenglishbot.com.

In addition, all users under the age of 16 receive the following special treatment:

• Advertisements are set to non-personalised.
• Third-party behavioral tracking is disabled.
• Third-party analytics are disabled.

With regards to the Children’s Online Privacy Protection Act, Chatty collects personal information from children under the age of 13 for the sole purpose of performing internal operations of the Service. If we discover that we have unknowingly collected additional personal information from these children, we will delete it. If you believe this to be the case, please contact us at denis@chattyenglishbot.com.

Data Transfer

Chatty is based in the United States and processes data in the United States, which may not provide equivalent levels of data protection as your home jurisdiction. Chatty may transfer the data of users outside the United States to the United States.

Contact Us

Chatty, Inc. is the data controller of your data for the purposes of the General Data Protection Regulation (“GDPR”) and any relevant local legislation. Chatty’s headquarters are located within the United States at:

Chatty AI, Inc.
48 Grand View Ter.
San Francisco, CA, 94114
United States of America

Chatty, Inc. is also a registered Data Controller with the UK Information Commissioner's Office (ICO).

For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact our Data Protection Officer at denis@chattyenglishbot.com.

For all support inquiries, please go to mailto:denis@chattyenglishbot.com.

Last revised on July 21, 2025